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You will receive an email reminder the day before your scheduled cleaning service. This will confirm the date, time of arrival and the address of the property. While we give an exact time, please allow a 30 minute window in case of traffic, road accidents and other unforeseen circumstances that are out of our control.

Cleaning services are scheduled in advance and to move an appointment around, we require at least 12 hours notice to cancel or reschedule. A fee of $40 will be due prior to your next appointment. The reason for this is that with a fully booked schedule, we aren't able to book anyone else in, so if we have a last minute cancellation, our cleaners make less money that day and we may lose out on new business. You can cancel via telephone (941) 923-1717 or email info@greenworldhomecleaning.com

There are a few options to choose from to allow our cleaners entry into your home or office.
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You are present during the cleaning service. We give an estimated time of arrival via email the day before. If no one is home when the cleaners arrive, a cancellation fee of $40 will be charged.

You provide us with a key which will be kept securely in a lock box only to be used at time of scheduled cleaning service.

You provide us with the door entry code to enter the premises.

We want to make sure you are completely satisfied with your cleaning service. If for any reason you are unhappy with the service you have received, please give us a call (941) 923 1717 within 24 hours of your cleaning and we will return to re-clean the area at no additional cost.